Dear guests,
please read the following facts carefully.
To be able to control our capacities inside our attraction we offer online tickets with an allocated time slot for your visit.
From April 3rd 2022, all previously valid Corona measures will no longer apply.
Our priority is to continue to provide our guests with the best possible experience while ensuring we take care of our employees as well. We continue to have hygiene and safety measures throughout our attraction, which include enhanced cleaning and hand sanitization.
For your own safety, we recommend wearing a mouth and nose cover.
We also advise that you continue to keep a minimum distance from other visitors, if possible.
Safety and hygiene at site
If you have any symptoms that may be part of an infection with the virus COVID-19 or if you have been in contact with a person who got diagnosed positive for the virus, we kindly ask you to postpone your visit at one of our aquariums.
If you have already booked tickets for this period, you can now change the date of your visit in our booking portal. This service is free of charge. You can amend your booking up to 5 times.
Keep your distance
Please keep a minimum distance of 1.5 metres to everyone that is not part of your household.
Wear a mask
For your own safety, we recommend wearing a mouth and nose cover.
Wash your hands
Frequently wash your hands with soap (min. 20 seconds)
Disinfection
Please use our disinfectant dispensers at the entrance and inside.
Sneezing and Coughing
Please sneeze and cough into your armpit.
Paying contactless
We kindly ask you to refrain from paying with cash and use contactless paying methods like purchasing online tickets or payment by credit/debit card.
FAQ: Purchasing a ticket
To be able to control our capacities inside our attraction we offer online tickets with an allocated time slot for your visit. Every time slot only allows a certain number of visitors to enter our attraction to secure the minimum distance between people at all times. Our employees will scan your online ticket contactless from your mobile phone or from a printed sheet.
Yes, from now on it is possible to amend your visit date up to 5 times via our booking portal. To register, you need the confirmation number of your booking and the e-mail address you used for the booking.
If your desired day or time slot is not available, the time slot has reached its maximum capacity. Please choose another time slot for your own safety.
You still have the opportunity to purchase tickets at site. However, we kindly ask you not to pay with cash to minimize the contact between people.
We included capacities for people who already have tickets and didn't select a time slot beforehand. Just come and talk to one of our employees and they will add you to the next possible time slot.
We included capacities for our annual pass holders who didn't select a time slot beforehand. Just come and talk to one of our employees and they will add you to the next possible time slot.
FAQ: Your visit
Yes, the time of your visit is limited to 90 minutes.
Children under the age of three do not have to wear a mask.
The well-being and health of our visitors and employees are our highest priorities, that's why we cannot provide the following experiences at the moment: Show feedings and touch pools.
FAQ: SEA LIFE Annual Pass
Every SEA LIFE annual pass that has been already purchased will keep its validity. The period of validity will start on the first day of activation in one of our attractions.
After the reopening of our attractions you have six weeks to activate your annual pass.
Please keep in mind that the SEA LIFE annual pass can only be activated in the SEA LIFE location over which you purchased the pass online.
You can activate and collect your new SEA LIFE annual pass within a month after the attraction reopened. You will receive a new annual pass. The new expiration date depends on the day on which you activated your extension at site. Please keep in mind that you can only activate and collect your annual pass at the SEA LIFE location where you purchased it online.
