HELP CENTER

We'd love to hear from you

If you are in need of immediate assistance, please visit our online help center.

Frequently Asked Questions

What is included with my ticket?
Access to all of our aquarium exhibits, the Interactive Touchpool, Underwater Ocean Tunnel, Conservation Cover area and more!  Please note that as an added safety measure, some activities may be closed or adjusted. 

I have a ticket without a scheduled entry time. How do I reserve my timeslot?
If you have a Gift Ticket with flexibly entry or a ticket from one of our third party partners, you do not need to reserve a timeslot. Please be sure to check our website for our complete hours.

How do I submit a donation request?
Please visit our Donations page for details on how to submit a donation request.

What happens if I'm late?
No worries! We'll do our best to get you in as quickly as possible.

How do I change my ticket time?
You may request a date change up to 36 hours before your original visit date/time by using the email address below.

SLCHAGuest.Relations@sealifeus.com

Write us a letter:
SEA LIFE Charlotte - Concord Aquarium
8111 Concord Mills Blvd
Concord, North Carolina 28027
United States